Questions & answers

No. Shopee, Lazada and TikTok Shop pay ecashmi a commission when you buy through our link. You get 75% of it, or 100% on your first order. The price stays the same, and withdrawals are free.

Yes. The ecashmi link opens the product in the Shopee, Lazada or TikTok Shop app, and you use vouchers, coins and free shipping as usual.

Yes. Go to app.ecashmi.com to paste links and withdraw in your browser. The phone app is handier: it has Share → ecashmi and tells you when money arrives.

No. You can use ecashmi on the web at app.ecashmi.com. The app is handier: it has Share → ecashmi, so there’s no pasting.

Your cashback shows as Waiting from the day after you order (D+1), once the marketplace records the order. It becomes Confirmed after delivery and the 15-day return window. It becomes Available when the marketplace pays ecashmi, and then you can withdraw it.

Commission depends on the category, the shop and the marketplace’s programme when you buy. The final amount is what the marketplace confirms.

An order counts only if you bought within 24 hours of opening the link, and the marketplace records it from the day after you order (D+1). If it’s still missing, message support and attach the order.

Once 10.000 ₫ or more is Available, withdraw it in the app or on the web to a bank account in your name. Confirm with your PIN, Face ID, fingerprint or passkey. There’s no fee, and you can withdraw everything, down to 0 ₫.

When you change your payout account or reset your PIN, withdrawals pause for 72 hours to protect you. After that you can withdraw as usual.

Sign in again with Google or Facebook. Withdrawals pause for 72 hours on the new phone to protect your account.

Sign in again and set a new PIN. After a PIN reset, withdrawals pause for 72 hours to protect you.

You can delete your account under Account in the app. Any balance left is given up when you delete, so withdraw it first.